Payment and shipping
- What are my payment options?
We accept Visa, MasterCard, American Express, Discover, and JCB checkout through Secured Socket Layer (SSL) technology to ensure the security of your online payment transaction.
- What are my shipping options?
Shipping and handling is calculated based on a number of factors including the shipping method, the weight of the package, and the destination of the shipment, fuel surcharges and fulfillment costs. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
- Do I have to pay sales tax?
Sales tax is added to all orders delivered in California and Texas. If your organization is tax exempt in California and/or Texas, please contact our customer support by emailing firstname.lastname@example.org or calling 949-333-1281.
- How do I get a Contractor pricing?
To create a Contractor account with Senju online, click on the "Contractor" link on the top right of this page. Enter your information, and then hit the red "Send" button at the bottom. You'll receive a confirmation email to create your Password to login to a Contractor page.
- What if I forget my password?
You can just click "Forgot your password" on the log in page and type your email address. You will receive an email to reset your password shortly.
- How do I track my order?
Once your order is shipped from our warehouse, we will send you a confirmation email with the tracking number.
- When will my order arrive?
Most orders will be processed within 1 business day from receipt of your order. You will receive an email with tracking information once your order has shipped. Please refer to our Shipping policy for estimated delivery dates. However, some orders will take longer to arrive if the items are out of stock. If any items on order are on back order, you will be contacted within 24 hours by either e-mail or call. Orders that come in over weekends and holidays are processed the next business day.
- How do I cancel my order?
You may cancel an order prior to processing at our office by calling 949-333-1281. Once your order is cancelled, we will send you a confirmation email. Unfortunately, we are not able to cancel orders once they have been shipped.
Return and Exchange
- A Return Merchandise Authorization (RMA) should always be requested prior to returning an item for a refund or a defective product exchange.
- All return requests must be submitted within 30 days of the delivery date.
- Please contact our customer support at email@example.com or calling 949-333-1281.
To receive a refund based on purchase price of the item(s) and in the original form of payment:
- All products must be returned within 30 days of the original purchase date.
- Returned items must be unused and undamaged. Please return items in their original packaging.
- We will provide a prepaid label to return ONLY for defective or wrong products shipped.
- Please contact us with your reason for return.