Request to Return/ Exchange Claim must be made within thirty (30) days from the date of the shipment. The request from the Buyer to return Product(s) must include the description of Product(s), quantity of each item(s) returning, reason for return, SFPC invoice number and/or the Buyer order number (if applicable) to enable the request to be processed. No Product(s) may be returned without this information. When the request is approved by SFPC, a Return Merchandise Authorization number will be assigned. Buyer must include the assigned Return Merchandise Authorization number written on the packing list which must accompany the Product(s) when they are returned. Return Merchandise Authorization numbers are valid for thirty (30) days from date of issue. No credit will be issued for returned Product(s) without a valid Return Merchandise Authorization number. For all Buyer requested returns and exchanges, returned freight will be at the Buyer’s expense. Also a 10% restocking charge or $10.00 minimum charge, whichever is greater, will be assessed for inspecting, handling and restocking Products. Product(s) being returned due to order entry and/or shipping errors on the part of SFPC will be credited at full value providing that the Product(s) are returned within thirty (30) days from the date of the original shipment.
Full credit will be issued for defective Product(s) after the Product has been inspected and verified by SFPC. Replacement Product(s) can be sent out at any time by request of the Buyer during the Return/Exchange Claim process, but will be issued as a new order Invoice with the same payment terms. Items purchased for resale by SFPC may be returned under the original Manufacturer’s terms and conditions only. If the original Manufacturer will not accept the Products, credit will not be issued by SFPC to the customer. Non-stock manufactured items will be evaluated on an individual basis with credit being issued if the items can be resold or converted to stock. If not, credit will not be issued. Credit will not be issued for discontinued item(s). Item(s) no longer manufactured or items superseded by another model are defined as discontinued. To receive consideration for credit, Product must be in resalable condition, new uninstalled/ unused, non-activated, etc. Credit will not be issued for Products previously installed unless covered by paragraph 6 (above). Product that has been approved for return must be packed in such a way as to prevent damage during shipment. The use of original packaging is preferred. Credit cannot be issued for Products damaged in transit due to improper packaging.
